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SCORES
WEDNESDAY 11/19
7:00 PM
Duquesne
84
Syracuse
90
Women's Basketball
WEDNESDAY 11/19
7:00 PM
George Mason
110
Delaware State
91
Women's Basketball
WEDNESDAY 11/19
7:00 PM
UMass Lowell
66
Rhode Island
75
Women's Basketball
WEDNESDAY 11/19
7:00 PM
George Washington
88
Bowie State
45
Women's Basketball
WEDNESDAY 11/19
7:00 PM
Penn
57
La Salle
29
Women's Basketball
WEDNESDAY 11/19
7:00 PM
Massachusetts
68
Maine
60
Women's Basketball
THURSDAY 11/20
10:30 AM
Dayton
55
Texas A&M
53
Men's Basketball
THURSDAY 11/20
5:00 PM
Dartmouth
2
Fordham
1
Men's Soccer
THURSDAY 11/20
6:00 PM
Maryland Eastern Shore
50
VCU
72
Women's Basketball
THURSDAY 11/20
7:00 PM
Gardner-Webb
67
Davidson
68
Women's Basketball
THURSDAY 11/20
7:00 PM
Toledo
64
St. Bonaventure
58
Women's Basketball
THURSDAY 11/20
7:00 PM
VCU
106
Maryland Eastern Shore
66
Men's Basketball
THURSDAY 11/20
7:00 PM
Richmond
80
Longwood
50
Women's Basketball
THURSDAY 11/20
7:30 PM
George Mason
65
West Virginia
91
Men's Basketball
THURSDAY 11/20
7:30 PM
Maryland
66
Fordham
50
Men's Basketball
THURSDAY 11/20
8:00 PM
Saint Louis
2
Tulsa
0
Men's Soccer
FRIDAY 11/21
2:30 PM
Dayton
64
Connecticut
75
Men's Basketball
FRIDAY 11/21
4:30 PM
Rhode Island
2
VCU
3
Volleyball
FRIDAY 11/21
6:00 PM
Tennessee-Martin
47
Dayton
78
Women's Basketball
FRIDAY 11/21
7:00 PM
Fordham
60
Hofstra
42
Women's Basketball
FRIDAY 11/21
7:00 PM
Virginia
59
George Washington
42
Men's Basketball
FRIDAY 11/21
7:00 PM
Saint Louis
3
Duquesne
1
Volleyball
FRIDAY 11/21
7:00 PM
George Mason
58
New Mexico
69
Men's Basketball
FRIDAY 11/21
7:30 PM
Southeast Missouri State
56
Saint Louis
74
Women's Basketball
FRIDAY 11/21
8:00 PM
North Texas
46
Massachusetts
56
Women's Basketball
SATURDAY 11/22
12:00 PM
Massachusetts
68
Notre Dame
81
Men's Basketball
SATURDAY 11/22
12:30 PM
La Salle
59
Saint Peter's
50
Men's Basketball
SATURDAY 11/22
12:30 PM
Detroit
56
St. Bonaventure
68
Women's Basketball
SATURDAY 11/22
1:00 PM
Richmond
80
High Point
56
Men's Basketball
SATURDAY 11/22
2:00 PM
Liberty
76
Saint Joseph's
75
Women's Basketball
SATURDAY 11/22
2:00 PM
Green Bay
84
Duquesne
52
Women's Basketball
SATURDAY 11/22
2:00 PM
Davidson
72
North Carolina
90
Men's Basketball
SATURDAY 11/22
3:30 PM
George Washington
65
Maryland
75
Women's Basketball
SATURDAY 11/22
4:00 PM
St. Bonaventure
59
Canisius
53
Men's Basketball
SATURDAY 11/22
4:00 PM
La Salle
65
Howard
64
Women's Basketball
SATURDAY 11/22
4:30 PM
Dayton
3
VCU
1
Volleyball
SATURDAY 11/22
5:00 PM
Abilene Christian
Duquesne
Men's Basketball
SATURDAY 11/22
7:00 PM
George Washington
Saint Louis
Volleyball
SATURDAY 11/22
7:00 PM
Saint Joseph's
Vermont
Men's Basketball
SATURDAY 11/22
7:00 PM
Rhode Island
Nebraska
Men's Basketball
SATURDAY 11/22
8:30 PM
Iowa
Dayton
Women's Basketball
SUNDAY 11/23
11:30 AM
George Mason
College of Charleston
Men's Basketball
SUNDAY 11/23
12:00 PM
Massachusetts
Florida State
Men's Basketball
SUNDAY 11/23
1:00 PM
Florida State
Massachusetts
Women's Basketball
SUNDAY 11/23
2:00 PM
Ohio State
VCU
Women's Basketball
SUNDAY 11/23
2:00 PM
Dayton
TBA
Volleyball
SUNDAY 11/23
2:00 PM
Davidson
Mount St. Mary's - MD
Women's Basketball
SUNDAY 11/23
2:00 PM
George Mason
College of Charleston
Women's Basketball
SUNDAY 11/23
2:00 PM
Saint Louis
Texas A&M Corpus Christi
Men's Basketball
SUNDAY 11/23
4:30 PM
Dayton
Boston College
Men's Basketball
Atlantic10.com and A-10 Network FAQ

Welcome to Atlantic10.com and A-10 Network. This season, every Atlantic 10 Conference Official Athletic Site fan will have the ability to obtain an all-access pass to the Atlantic 10 Conference Official Athletic Site Sports Athletic Department through the new Atlantic10.com and A-10 Network.

 

OVERVIEW

REGISTERING

SITE SUPPORT

ACCOUNT SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is Atlantic10.com?

http://www.atlantic10.com/ is the official web site of the Atlantic 10 Conference Official Athletic SiteAthletics Department. Atlantic10.com is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the Atlantic10.com Sports Information Department within.

What is A-10 Network?

A-10 Network is a premium content, subscription-based web product that is found on http://www.atlantic10.com/. A-10 Network is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, A-10 Network offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

To process your subscription, click here. You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

During registration I receive an error "Invalid Email", what does this mean?

This means you have previously created an account with our service in the past using the same email address. Even if you have not used the multimedia service before, you may have created the account for another service our site also offers. Log in with the information you used then to access your profile. Upon logging in, go to the Purchasing Packages area of your account to purchase new service with your existing account.

Account Management

Both technical and customer support for A-10 Network can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

A-10 Network System Requirements

A-10 Network live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch A-10 Network media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System

Minimum Windows Requirements

Minimum Mac Requirements
  • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory
  • Mac OS X 10.4.8+
  • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
  • Firefox 3 or above: http://www.mozilla.com/firefox
  • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Firewalls

Some types of firewalls may prevent viewing live events on A-10 Network. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Why do I have to login every time I try to watch a video?

Videos are premium subscriber content and you need an active account to login and view. Once you are logged in, you will not have to log in again to watch premium content until the next time you access the site.

The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here
ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password, login ID or email?

Log in to the site using your current account ID and password. Click on "My Account" menu near the top of the page. This will bring up your account information. Click the "Edit" button on the left to edit this information.

I forgot my password

To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications ?spam? or ?junk? folders in the event that you are filtering mail from us. Conversely, you can also contact Customer Support by clicking here.

I can't login in anymore

Your account may have been deactivated due to too many failed login attempts or a credit card problem. Click here and open a ticket stating that you cannot log in and we'll track down the reason.

When I select an event from the media player it prompts me to login again but never accepts the login. Is my account still active?

Please try to clear your Temporary Internet Files and Cookies. If you continue to have issues after clear your browsing history check for any security software such as McAfee, Norton, or Zone Alarm. Please also check for any toolbars such as Google or Yahoo.
Also, there may be a problem with the way your computer handles cookies. If you are using Internet Explorer, please click Tools and then Internet Options. When the Internet Options window opens, select the tab that says privacy and click Advanced. Then click the box next to where it says Automatic Cookie Handling so that a checkmark appears in it. Make sure that First and Third Party Cookies are radioed to Accept.
Some security software and toolbars can block Cookies that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes then please check the configuration. For assistance with configuration please consult the software manufacturer.

My login does not work. I have verified the password via the password help but still cannot login. Is the web site down?

Your account may be inactive due to failed login attempts. Please contact our fan support. You can click on Contact Us at the bottom of the page to submit a support ticket.

I am having trouble subscribing:

When registering, make sure you follow the instructions for entering your personal information. This includes valid name, address, email address, telephone and credit card information. Billing information is required to be identical to what the credit card issuer has on file for billing purposes. If you have further problems with registration, please contact Customer Service.

How do I cancel my current subscription?

To cancel your online subscription, please login with your email address and password. After logging in, you should see your account profile page. When you are on this page, click on Manage Packages. From here you cancel any active subscriptions.

How do I renew my current subscription?

Monthly subscriptions automatically renew on the date of purchase for each subsequent month until cancelled. Annual subscriptions renew automatically one year after initial purchase until cancelled

My credit card has expired and I need to enter a new card or expiration date. Where do I update billing information?

To update Billing information, please login with your email address and password. After logging in, you should see the Account Profile. When you are on this page, click on Manage Cards. This will allow you to add, remove, or update your credit cards associated with the account.

I purchased a Pay Per View event but I cannot login. Was my account not setup correctly?

Pay-Per View events allow you to have access for that event only. Therefore, your login information will not work until an hour before the event?s start time. If you continue to have issues logging in during the hour prior to the event?s start time, please contact customer support.

WINDOWS MEDIA PLAYER

I cannot get the audio to play

Check the following knowledge base articles from Microsoft for possible solutions:

For Windows Media Player 8
Try the following, open up Windows Media Player from the Start Menu on the menu, go to Tools ' Options. You should automatically be on the "Player" tab, if not click it so that you are. At the very bottom click the option "Add items to Media Library when played". It will then allow you to click the option below it "Include items from removable media", click that as well.

I can play the daily videos but none of the videos from the live events

There are a few things to check. First, make sure that Windows Media Player is set to allow Multicast streams.

Open Windows Media Player from the Start Menu
On the menu go to Tools -> Options
Click on the "Network" tab
Make sure there is a check next to "Multicast"
Click the "OK" button to save the changes.

If you are running Windows XP, try disabling the Windows XP firewall

Open the Control Panel from the Start Menu
Click on Network and Internet Connections
Click on Network Connections
Right click your Internet connection in the window and click "Properties"
Click on the "Advanced" tab
Make sure that the Internet Connecion Firewall is unchecked

The video and audio are out of sync

This might be a sound card or driver issue. Check for sound card driver updates from your vendor and from http://windowsupdate.microsoft.com. Download the latest DirectX from Windows Update as well.

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

I have an Apple computer. Are your services compatible with OS X?

Our service has been tested with the latest versions of Safari and Firefox for OS X. You will need to install Windows Media Player 11 for OS X. Please see the link below for download.

Windows Media Player 11 for OS X is located at the link below: http://www.microsoft.com/windows/windowsmedia/player/11/default.aspx

You will also need to download Flip4Mac http://www.microsoft.com/windows/windowsmedia/player/wmcomponents.mspx

When I select a live/On-Demand broadcast the media player say transitioning and never plays. Are there technical difficulties with the broadcast?

This issue is with your Windows Media Player settings. Close any open web browsers and open Windows Media Player. In Windows Media Player, choose Tools from the top menu. If you can not see the top menu, press the Alt key on your keyboard. This will highlight the word File and will show the other categories. Once you click on Tools, click on Options. From here, click on the network tab. You will then see four options that are checked off. When you are on this screen, please uncheck UDP. After that, click Apply and then click OK.

I have a router/firewall. Will that cause problems with broadcasts?

If you have a router/firewall then this would also need to be configured to allow multicasting. Another option would be to disable the firewall for the event and then enabled once the event is over. For assistance with configuration please consult the manufacturer of your router/firewall.

I cannot view any broadcast. The media player never loads the control options such as play/pause, stop, and volume control.

Do you have any kind of security software installed on your computer such as McAfee, Norton, or Zone Alarm? If so please try to disable the software. If you are not sure if you have any of that software then you can check by clicking on Start and going to the control panel. Look for add/remove programs. This will give you a list of software installed on your computer. Some security software can block Active X or Flash controls that our site requires. Please try to disable the software. If you do not want to disable the software for security purposes, please check the configuration. For assistance with configuration please consult the software manufacturer.

GENERAL QUESTIONS

Can I share my username and password with someone else?

A-10 Network is a single-user membership product. Sharing your username is not permitted. Sharing your username with another person allows that person access to your credit card information as well. You can not log in on multiple computers at the same time. Each subsequent login while an ID is already logged in will end the session logged into previously.

Is my privacy protected on A-10 Network?

Your privacy is important to us. We provide a detailed notice explaining our online information practices. For more information, visit our privacy guidelines included in the terms and conditions.

Can I link my site to Atlantic10.com?

Yes, you are allowed to link to http://www. Atlantic10.com /. Unless you have our written permission, you must link to the main page rather than a specific page inside the site. If your site is frame-based, we require that Atlantic10.com opens in a new frame rather than in a frame on your site.

Can Atlantic10.com link to my site?

In order to protect ourselves against NCAA rules violations, we will not provide links to any sites other than major media outlets as permitted by NCAA regulations.

Is there recruiting information on Atlantic10.com?

Due to NCAA regulations we cannot post any information on recruiting on this website. Upon official announcement from Atlantic 10 Conference coaches and administration at Atlantic 10 Conference, Atlantic10.com will be the first and official source on the web for this type of information.

What is listed in the Archives?

All events are archived and can be listened to in their entirety on Atlantic10.com. Fans must have a recent version of Windows Media Player (version 11.0 as of Feb. 17, 2010).

  • Upgrade your system to Windows Media Player 11 Now

I sent a support request and did not get a response?

While we respond to every support request that comes in through this site, there are several reasons as to why you may not have gotten a response. You may have typed the incorrect address in the reply-to category, or the e-mail may have been sent to the incorrect address. We will not respond to any emails that include foul or abusive language. Our response may also be caught in the spam or junk filter of your email client. If you have any questions, comments or concerns about our web site, please contact us here.

I'd like to see something on Atlantic10.com that is not on the site, where do I send my input?

We value your input and would like to hear from you! We've created a place for you here to tell us what you like and don't like about Atlantic10.com. Please click here to give us your input. Additionally, we plan to continuously conduct surveys and polls on the site that will be very helpful to us as we continue to make the site a better experience for our fans.

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